Say ITSO: ITSO Student Technology Survey

In November 2009, the ITSO department sent out an electronic technology survey to all Lewis University students seeking information that would assist us in improving our processes and services.

The responses were compiled, and as a result, changes were made to better serve the Lewis University community’s technology needs.

This survey was the first to be sent, and a similar survey will be repeated annually.  Results of last year’s survey are posted on Blackboard and can also be obtained from the ITSO department upon request.

A similar survey was also administered to faculty and staff during Spring 2008 and 2009 semesters.

ITSO sent out a link to its second survey to all Lewis University students’ e-mail accounts, Friday, Nov. 5.  The findings from the follow-up survey will once again be analyzed and comparisons will be made from last year’s survey results.

The outcome of the survey will help us to determine how and if technology has improved at the University since the last survey according to the student population.  As well, it will reveal areas that students view as needing improvement.

The survey is completely anonymous and the format is simple varying from “Yes/No” answers, multiple choice answers and comments boxes.

The categories for the survey are Student Demographics, Problem Resolution Process, ITSO Services, Open Computer Labs, myCampus, Say ITSO Editorial Column in The Flyer and Recommendations.

The survey will take only a few minutes to complete and are due by Friday, Dec. 3.

If you have not received a link to the student survey in your Lewis University e-mail box, please contact the Help Desk at 815-836-5950 and one will be forwarded to you.

Say ITSO is a bi-weekly column written by staff members at Lewis’ Instructional Technology Services Organization (ITSO). All submitted questions will be answered by their staff members. All content written in this column are not the views of the editorial staff of The Flyer. Students with questions and concerns regarding technical issues on campus are encouraged to send their queries to

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